Recently, Forbes released a list of the Angriest Airports in America. They analyzed more than 37,000 tweets directed at the 60 busiest airports in the U.S. They established the list of airports based on total passenger boardings in 2021 as reported by the Federal Aviation Administration (FAA). Then used a machine learning tool to analyze the sentiment of each tweet and determine where travelers are most annoyed.
Interestingly, the study revealed that over half (52%) directed at airports expressed anger. Delays, security, and hours were the top three words frequently used in these angry tweets.
The Angriest Airport
According to the analysis, John Wayne Airport in Orange County, California, angers its travelers more than any other major airport. The study showed that approximately 65% of tweets directed at John Wayne Airport exhibited a discernible level of anger. The most frequently mentioned terms in tweets by dissatisfied travelers at John Wayne Airport were "noise," "staff," "TSA," "complaints," and "delayed."
Florida Airports Named Angriest In America
Two Florida airports have made it to the list of the angriest airports in America's ranking! Jacksonville International Airport takes the second spot, while Tampa International Airport secures the fourth position. It seems like travelers in Florida have been experiencing some serious frustrations. Some of the most mentioned words in their angry tweets include "line," "garage," "delays," "employees," "canceled," "security," and others.
But wait, there's more. In addition to the two previously mentioned airports, the list of the angriest airports includes not just two but four other Florida airports. Among the Florida airports that made it to the angriest list: Southwest Florida International Airport ranking at 23, followed by Fort Lauderdale-Hollywood International Airport at 26. Not too far behind, is Orlando International Airport securing spot 31, and Miami International Airport rounding up the list at 47.
Take a look at other airports on the list here.
